Frequently asked questions

What do you need help with?

Do you need help buying / selling on Wow Me?

Frequently asked questions by Buyers / Sellers

Signing up for an account on Wow Me is quick, easy and completely free! You can sign up with your Google, Facebook account or with any valid email address to post your ad. To sign up, click on either ‘Login/Register’ or ‘Submit Ad’ button in the top right corner of the website. Then click ‘Don’t have an account? Create one here’ to register as a new user and follow the instructions to verify your email address to activate your account. Then go to your profile settings and complete it by filling up with mandatory fields before post a new ad.

 

Submitting an ad is very easy. First, login to your account and click ‘Submit Ad’ then fill the ‘Ad Details’ section with the ad title, ad type, and select the option according to your requirement; Sell, Auction, Buy and Job offer/wanted. Also, make the ad more attractive by adding clear & nice images without any watermarks and adding more details to the description. Also, ensure that you pick the right price, which is very important.

Go to your Account in the top right corner of the website and click on ‘Your Ads’ in the left navigation panel, then find the ad you want to edit and click the ‘Edit’ icon.

Go to your Account in the top right corner of the website and click on ‘Your Ads’ in the left navigation panel, then find the ad you want to delete and click the ‘Delete’ icon.

All of the ads are reviewed and moderated to a specific guideline. If your ad violates our posting rules it will be rejected. You can read what changes you have to make before the ad can be approved, by referring to the rejection email. Please contact us if you need more information.

You can add only one contact number to your Wow Me account. You will get an OTP for verification for your contact number in the near future.

Based on the category of the ad it could either be free or have a listing fee. There could also be limitations on the number of ads that can be posted free of charge.

Log in to your account, then go to the Account page and click ‘Settings’ to change your details.

Log in to your account, then go to the Account page and click ‘Settings’ to change your password.

Click to the Login/Register button and select ‘Forgotten your password?’ link and follow the instructions.

This is not applicable for Google and Facebook logins.

It could take anything from a few minutes up to 2 hours from the time the ad was posted.

It could take anything from a few minutes up to 2 hours from the time the ad was edited.

Ads are live for 21 days on the site, unless you delete them earlier

Marketplace offers you 8 different types of ads which you can select during ad posting or reposting. It is not possible to switch between different ad types while it is live. Available types are:

  1. Sell
  2. Auction
  3. Buying
  4. Exchange
  5. Gift
  6. Rent
  7. Job – Offer
  8. Job – Wanted

In order to participate in any auction first you need to register an account. Once you have an account visit any auction and in the sidebar you will notice bidding box.

Bellow input for bid value you will see what is the minimum value you must place. Once the auction is finished and if you’ve won it you will receive confirmation mail.

List of all auctions in which you are or have been participated in is displayed on your profile under Auctions.

In order to promote your ads first you must navigate to your submitted ads and from the action menu select last option. It will open modal with list of all available promotions on market as well as your currently active promotions for the particular ad.

List of available promotions are:

  1. Bump Up Ad ( this will update creation date while expire time remains and can be used only once per ad )
  2. Highlight Ad ( this will make your ad stand out from others in listing )
  3. Top Ad ( make your add in the first XX positions of listing as well as in it’s regualr listing position )
  4. Urgent Ad ( display urgent ribon on ad box )
  5. Home Map Ad ( have your ad appear on landing page )

With an exception of Bump Up promotion all of them can have multiple packages available.

Once you have selected promotion type and period you can proceed to payment screen. Once the payment is cleared your promotion will be active. Promotion starts from the time when payment is cleared and not from time the promotion is requested.

From dropdown you are selecting general location of your advert while selecting it on the map you are being more precise. Also if the location search of the marketplace is set to geolocation, people who search by location will find your ad more easier. Location sSearch of the marketplace can also be set as list of predefined values in which case value from the dropdown is being used.

Depending on the settings of the marketplace you can have:

  • Packages ( in the packages time for submitting ads is unlimited while number of ad is final )
  • Subscriptions ( here time for submitting is limited while number of ads is not )

Number of different packages and subscriptions is unlimited and it all depends on the prefered settings of the administrator

In order to retrieve phone number of the seller go to it’s profile page or any of seller’s ads and you will notice block with phone number.

If you wish to start messaging conversation with the seller first create an account. Once you have created your account navigate to any of seller’s ads and you will notice button for sending message. List of you messages is available on your profile. There you have AJAX messaging system where you will be able to continue conversations.

There are two types of reviews – buyer and seller. First step is to register on our marketplace. Next you need to send a message to a seller. Once the seller responds to your message you will be able to review seller and in the same time seller will be able to review you.

When users visit your profile they will be able to see your overall review , complete list of your reviews and to filter them by type.

Once you post review it can not be changed. Also seller and you have option to respond to review.

If you have found some ad which you want to visit later or contact seller later, etc. you can mark it as Favorite and it will be save to the list of your favorite ads which you can access from your profile dashboard.

If you feel that the ad is breaking some rules, you can report it directly from ad page by clicking on the Report button and writing detail reason. Ad will remain active until administrator checks it out.

General questions about Wow Me

Other frequently asked questions

  1. Go to wowme.co.nz and select “Browse Ads
  2. On the left Filter Ads panel select “Category” and “Location”, to filter the listings.
Once the filters categories and locations are listed – you click on them and it gives ads for relevant category and location accordingly. For more help you can call our hotline on +64 00 000 00000 or email to support@wowme.co.nz  

While Wow Me takes many steps in moderating the ads, we also encourage buyers and sellers to take self precautions in using the site (example: do not make any advance payments prior to receiving the product or service)

For more information on staying safe on Wow Me – https://wowme.co.nz/stay-safe

Want to get in touch quickly?


9am – 6pm on weekdays

8am – 5pm on weekends and public holidays


📞 Call us